Terms & Conditions
MANUFACTURER’S WARRANTY FOR USE OF THE VITASCALE SYSTEM
GENERAL INFORMATION
VitaScale GmbH and its affiliates (“VitaScale”) grants the following manufacturer’s warranty, which applies only to the non-commercial use of the VitaScale System (hereinafter collectively referred to as the “VitaScale System”) for indoor use. Any other use of the VitaScale System will void or render inapplicable this manufacturer’s warranty.
This manufacturer’s warranty is the exclusive warranty of VitaScale and supersedes all prior warranties, contrary or otherwise. This warranty is limited to the duration of the warranty periods specified below. Your contractual or statutory warranty rights against the respective seller are not affected or limited by this manufacturer’s warranty.
During the warranty periods described below, the covered components of the VitaScale System are free from defects or malfunctions under normal use. Certain exclusions apply as described in this manufacturer’s warranty. The manufacturer’s warranty applies only to the following components of the VitaScale System for the period specified. The manufacturer’s warranty applies only to defects that have occurred within the applicable warranty periods and only as long as the VitaScale System remains in the possession of the original purchaser or, in the case of VitaScale Systems that have been given away, in the possession of the owner of the original subscription accompanying such VitaScale System.
BATTERY: 12 MONTHS
VitaScale warrants the battery to be free from defects in workmanship and materials for a period of 12 months from the date of original shipment.
SENSORS: 2 YEARS
VitaScale warrants the frame of the VitaScale system (excluding moving parts attached to the frame) to be free from defects in workmanship and materials for a period of 2 years from the date of original shipment.
VitaScale warrants the sensors of the VitaScale system to be free from defects in workmanship and materials for a period of 2 years from the date of original shipment.
PLASTIC COMPONENTS: 2 YEARS
VitaScale warrants the components and all original plastic component parts supplied with the VitaScale system to be free from defects in workmanship and materials for a period of 2 years from the date of original shipment. Ear Pads, Adapters and Filters are not warranted against normal wear and tear and it is important that you periodically inspect the plastic components for damage, loose parts or other signs of wear that may cause failure or partial failure. Please refer to VitaScale’s instructions for maintaining your VitaScale system, available on VitaScale’s website.
INSTALLATION: 12 MONTHS
For VitaScale systems originally trained by an authorized VitaScale employee, VitaScale will pay the labor cost of repair or replacement under this limited warranty for a period of 12 months from the date of original shipment. If the VitaScale system or any warranted components must be returned to a VitaScale service facility for repair, VitaScale will pay all shipping costs during the warranty period. Repair and shipping charges will not be covered for locations where VitaScale originally trained the VitaScale system or if the VitaScale system was taken to a location outside of VitaScale’s service area.
EXCLUSIONS AND LIMITATIONS
WHO AND WHAT IS COVERED:
The original owner of the VitaScale System. The VitaScale System must remain in the possession of the original purchaser or, in the case of VitaScale Systems given as a gift, in the possession of the owner of the original subscription accompanying such VitaScale System. This manufacturer’s warranty is not transferable.
If a defect occurs in the VitaScale System or any warranted component within the applicable warranty period, the purchaser’s sole and exclusive remedy shall be, at VitaScale’s option, to either replace or repair the defective or faulty VitaScale System or affected components with the same or a comparable model. Any replacement or repaired component shall be warranted for the remainder of the original warranty period or 30 days, whichever is longer.
WHAT IS NOT COVERED BY THE WARRANTY:
Any other VitaScale products or VitaScale services, non-VitaScale products or non-VitaScale labor, products that are stolen or counterfeit or that VitaScale has reason to believe were purchased from an unauthorized dealer or reseller, products purchased or used outside the territories that VitaScale serves in Germany, and products with missing or defaced serial numbers.
Software, even if sold with or incorporated into the VitaScale system, or a working internet connection. VitaScale does not warrant that the operation of the VitaScale system will be uninterrupted or error free.
Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation or repair (other than by an authorized VitaScale service technician), use of the VitaScale system with third party parts or accessories or with parts or accessories not originally intended for or compatible with the VitaScale system, or use contrary to the instructions in this manual.
Damage or equipment failure due to accident, misuse, abuse, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, frost or other natural disaster or act of God of any kind, electrical wiring, reduction in power, power fluctuation or failure regardless of cause, unusual weather conditions, collision, introduction of foreign objects or modifications not approved or recommended by VitaScale.
VitaScale shall not be responsible or liable for any indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, loss of leisure time or loss of use, or other consequential damages of any kind in connection with the purchase, use, repair, or maintenance of any equipment or parts. VitaScale will not provide financial or other compensation for any such repair or replacement costs, including but not limited to gym membership fees, lost work time, replacement equipment costs, diagnostic visits, maintenance visits, or transportation.
Equipment used for commercial purposes or for purposes other than single family household or household use.
FURTHER INFORMATION
Any attempt to modify or repair VitaScale systems creates the risk of personal injury and property damage. VitaScale is not responsible or liable for any damage or injury caused during or as a result of any movement, repair or attempted repair of equipment by anyone other than a VitaScale authorized service technician. Any moves or repairs made by you or your representatives are at your own risk, and VitaScale shall not be liable for any personal injury or property damage resulting from such moves or repairs. In addition, installation work may no longer be covered by this Limited Warranty if you move to a location outside the VitaScale service area.
Replacement equipment, parts and electronic components that have been refurbished by VitaScale or its suppliers may be supplied as warranty replacements and constitute fulfillment of the terms of the warranty.
HOW TO OBTAIN WARRANTY SERVICE
Service under this manufacturer’s warranty is only available by contacting the Customer Service Team at [email protected]. You will be asked to provide VitaScale with the serial number of your VitaScale system and the dated receipt or other proof of purchase indicating the date of purchase as soon as you discover a nonconformity or defect. Claims must be made within the stated warranty period.
WHAT WE WILL DO TO REMEDY WARRANTED DEFECTS
In the event of any defect in the components or VitaScale System covered by this warranty, VitaScale will ship to you any new or repaired parts or components or, at its option, replace the VitaScale System. All replacement parts are warranted for the remaining portion of the original warranty period. The place of performance of the warranty is limited to the areas served by VitaScale in Germany.
It is very important that you read the User Manual before using your VitaScale System. Remember to perform regular maintenance and service as outlined in the user manual to ensure proper operation of the VitaScale system.
This manufacturer’s warranty is subject to the laws of the Federal Republic of Germany.
Privacy Policy
Effective date: April 2025
This website is operated by:
VitaScale GmbH
An de Fahrt 2,
55124 Mainz, Germany
Phone: +49 170 88 64 668
Email: [email protected]
CEO: Dr.-Ing. Ulrich Jerichow
________________________________________
1. General Information
We take the protection of your personal data seriously and treat it confidentially in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website.
________________________________________
2. Data Controller
VitaScale GmbH is the data controller for all data processing related to this website, unless otherwise stated.
________________________________________
3. What Data We Collect
We collect and process the following types of personal data when you interact with our website or services:
• Contact Data (e.g. name, email address, phone number)
• Usage Data (e.g. browser type, IP address, pages visited, time spent)
• Payment Data (only if you use a payment feature — handled via Stripe)
• Newsletter Data (if you subscribe to our newsletter)
• Cookies and Tracking Data (explained in our Cookie Policy)
________________________________________
4. Legal Bases for Processing
We process your personal data based on the following legal grounds:
• Art. 6(1)(a) GDPR – Your consent (e.g. newsletter signup, analytics cookies)
• Art. 6(1)(b) GDPR – Performance of a contract (e.g. service registration)
• Art. 6(1)(f) GDPR – Legitimate interests (e.g. website optimization)
________________________________________
5. Use of Cookies & Analytics
We use cookies and similar technologies for website functionality, statistics, and marketing. For more details, please see our Cookie Policy.
We use Google Analytics to analyze website traffic. Google may process this data in the USA. We have configured IP anonymization and data retention controls. You can opt out via our cookie banner or browser settings.
________________________________________
6. Use of Third-Party Services
We share data with selected service providers under data processing agreements:Service- Purpose -Data Location
Google Analytics- Website usage analysis- EU/USA (with SCC)
MailerLite- Email newsletter management -EU (Lithuania)
Stripe- Payment processing -EU/USA (with SCC)
CommentBox.io - Comment system / community feedback - USA (with SCC)All third parties comply with GDPR or use Standard Contractual Clauses (SCCs) for data transfer outside the EU.
________________________________________
7. Contact and Communication
If you contact us (e.g. via email or contact form), we will process your data only for the purpose of handling your inquiry. This data will not be shared without your consent.
________________________________________
8. Data Retention
We retain personal data only as long as necessary for the specified purposes or as required by law. Unsubscribed newsletter data and contact form data are deleted periodically.
________________________________________
9. Your Rights
You have the following rights under GDPR:
• Right to access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure (Art. 17)
• Right to restriction (Art. 18)
• Right to data portability (Art. 20)
• Right to object to processing (Art. 21)
• Right to withdraw consent at any time (Art. 7)
To exercise these rights, please email: [email protected]
________________________________________
10. Data Security
We implement technical and organizational security measures to protect your data from unauthorized access, loss, or destruction.
________________________________________
11. External Links
Our website may link to third-party websites. We are not responsible for their privacy policies or content.
________________________________________
12. Changes to This Policy
We reserve the right to amend this policy at any time. Please check back regularly for updates.
________________________________________
13. Supervisory Authority
If you believe your data protection rights have been violated, you can lodge a complaint with the Bavarian Data Protection Authority (BayLDA) or any other supervisory authority in the EU.
Imprints
Information according to § 5 TMG
VitaScale GmbH
An der Fahrt 2
55124 Mainz
GermanyCommercial Register: HRB 37230
Register Court: Amtsgericht NürnbergRepresented by:
Managing Director: Dr.-Ing. Ulrich JerichowContact
Phone: +49 (0) 170 8864668
Email: [email protected]VAT ID
VAT Identification Number according to § 27a of the German VAT Act:
DE254391607Responsible for content according to § 55 Abs. 2 RStV:
Dr.-Ing. Ulrich Jerichow
Südwestpark 67
90449 Nürnberg
GermanyEU Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/
You can find our email address above in this legal notice.Consumer Dispute Resolution / Universal Arbitration Board
We are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.Privacy PolicyCookie Policy